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Return
Merchandise Authorization Form (RMA) can be
DOWNLOADED HERE.
You will need Adobe
Acrobat to view and print this form |
Returns for Exchange
FREE EXCHANGE SHIPPING PROMO
NOW for a limited time StreetBikeRider.com is offering free exchange shipping until Jan 31, 2007.
Valid for 1 exchange only. This promotion is good on helmets & apparel only. Hard parts, tires, body parts and other merchandise do not qualify. Buy any helmet or apparel, if it doesn't FIT just right, return it in the original box in mint condition, and we'll pay for your shipping back. We'll even ship it back to you for free. This qualifies for ground shipping only. All return shipments and exchanges will be shipped ground freight regardless of the original shipping terms. This offer is good for the 48 lower states only. Sorry, Alaska, Hawaii and Puerto Rico are not included. Request for free exchange must be made within 7 days of receiving your package. Remember to pack the item well, as you are still responsible for damages if it
isn't properly packaged.
. You have 7 days to request an exchange. (7 days after your package has
been delivered - verified by tracking).
. Exchanged merchandise must be in New and Resaleable condition. All
used helmets will be rejected. Any scratches or signs of use will void your
exchange. Any washed merchandise is void of exchange. All returns must be
accompanied by an order number, all original packaging materials and paperwork.
Please ship your box in appropriate packaging, pre-insured and tracked.
. Customers are responsible for all shipping and insurance fees. We
are not responsible for lost packages, you must consult any lost packages with your
shipping carrier.
. Customers will be billed shipping for the exchanged item.
. Cross shipments are available by request. Customer's credit card
will be charged for the exchange and then the hold removed once the returned item is
received and verified. If any items are not in NEW condition, they will be returned
and you will be billed for the returned item.
. All returns must be accompanied by a Return Authorization Number. To
request a Returns Authorization Number, please complete our
RMA Form
or download it
HERE.
. All sales are final after 7 days of delivery.
Returns / Exchange For Defective Products
. You have 3 days to
REPORT a product that was received defective. If
you see the packaging is defective upon receipt, then report the problem immediately to
the shipping carrier. A direct claim may have to be made with the shipping carrier.
. If you "out of the box" received any defective items, then you
have a DOA (Dead on Arrival) claim. After
REPORTING the
problem, we will make arrangements to have the merchandise picked up and a replacement
sent to you immediately. All items are shipped standard ground.
. DOA defective items will be replaced with the same or comparable item.
. Thank you for your patience, as this procedure may take another 5 - 7
working days.
. All DOA merchandise should be carefully repacked and ready for pickup by
an authorized freight carrier.
. There is no out of pocket expense from the customer.
. You may be required to drop your package at the local UPS/ FedEx or US
Postal office.
. All defective merchandise reported after 3 days of delivery date will be
handled under the normal
Warranty procedure.
. To claim any warranty service within 30 days, use our
Authorized Warranty
Request Form.
Returns for Refund
.
FREE EXCHANGE SHIPPING PROMO is not
applicable for items return for refund.
. All returns are applicable to a 20% restocking fee or $25 whichever is
greater.
. You have 7 days to request refunds (7 days after your package has been
delivered - verified by tracking). Please allow 5 working days for your credit
to appear on your credit card. Please allow 2 weeks for any refund checks to arrive.
. Returned merchandise must be in New and Resaleable condition. All
used helmets will be rejected. Any scratches or signs of use will void your return.
Any washed merchandise is void of returns. All returns must be accompanied by
an order number, all original packaging materials and paperwork. Please ship your
box in appropriate packaging, pre-insured and tracked.
. Customers are responsible for all shipping and insurance fees. We
are not responsible for lost packages, you must consult any lost packages with your
shipping carrier.
. All returns must be accompanied by a Return Authorization Number. To
request a Returns Authorization Number, please complete our
RMA Form
or download it
HERE.
. All sales are final after 7 days of delivery.
Returns for Store Credit
. All returns for credit are applicable to a 10% restocking fee or $15,
whichever is greater.
. You have 7 days to request a return for store credit. (7 days after your
package has been delivered - verified by tracking). Credits are applicable
immediately after approval by our service dept.
. Returned merchandise must be in New and Resaleable condition. All
used helmets will be rejected. Any scratches or signs of use will void your return. Any washed merchandise is void of returns. All returns must be accompanied by
an order number, all original packaging materials and paperwork. Please ship your
box in appropriate packaging, pre-insured and tracked.
. Customers are responsible for all shipping and insurance fees. We
are not responsible for lost packages, you must consult any lost packages with your
shipping carrier.
. All returns must be accompanied by a Return Authorization Number. To
request a Returns Authorization Number, please complete our
RMA Form
or download it
HERE.
. All sales are final after 7 days of delivery. |
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Aiya Group Inc.
Corporate Headquarters
1871 W. Commonwealth Ave, Fullerton CA 92833 USA
Tel: 714-879-8882 / Fax: 319-937-4457
Toll Free: 800-288-0640 |
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